Returns & Exchange
We want you to feel completely confident in your piece. If something isn’t quite right, we offer returns and exchanges with care — because your comfort and satisfaction matter.
We want you to love your corset!
If you’re not 100% satisfied, we offer easy returns and exchanges.
Return and exchange conditions
Return & Exchange Window
You can return or exchange items within 14 days of receiving your order. To be eligible, your request must be submitted within this timeframe.
Items Condition
Returned items must be unworn, unwashed, and in their original packaging with all tags attached. Items showing signs of wear, damage, or missing packaging will not be accepted.
Non-Returnable Items
Certain items are final sale and cannot be returned or exchanged. This includes:
- Custom-made corsets (tailored to specific measurements)
- Clearance or sale items
Return Shipping
The customer is responsible for return shipping costs unless the item was received damaged or defective. We recommend using a tracked shipping method to ensure your return reaches us safely.
How to Request
Contact Us
Email us at [your email] with your order number and reason for return.
Get Approval
We will send you the return instructions.
Ship the Item
Send the item back using a tracked shipping method.
Receive Refund or Exchange
Once received, we’ll process your request within 5-7 business days.
Return and exchange conditions
Refund Method
All refunds are processed back to the original payment method used at checkout. We do not offer refunds in the form of store credit or alternative payment methods.
Processing Time
Once we receive and inspect your returned item, we will process the refund within 5-7 business days. However, the actual time for the funds to appear in your account may vary based on your bank or payment provider. Some banks may take an additional 3-10 business days to complete the transaction.
Non-Refundable Costs
Shipping fees are non-refundable. This includes both the original shipping cost and any return shipping costs unless the item is defective or incorrect.
Any customs duties or import taxes paid for international orders are also non-refundable.
Any customs duties or import taxes paid for international orders are also non-refundable.
Need Help?
Contact our support team – we’re happy to assist you!